Login Help
We have upgraded our systems on 10th december 2012, to enhance your security and system reliability. We now require a unique email address for each client account. Your login to this web site may be affected if you have previously shared an email address with another account holder or if you have registered more than one email address with us.
What To Do
We have emailed you asking for your new preferred personal email address. Please phone support on +1300 722 870 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for help. Once you have updated your email address, you can use it immediately with your existing password to log in to this site or reset your password
If you can log in but you cant see any content
- If the Member Centre left menu is empty and you cant access your content, log out and log back in again - it's most likely a caching issue and your second login should be fine
- If the Member Centre left menu is there but you cant see the reports, please phone +1300 722 870 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for help
- If you log in and see a blank screen with a strange error message such as 'Invalid token', refresh your browser and re-try - it's most likely a browser caching issue and your second login should be fine
